#Snapz pro x stop recording zip file#
#Snapz pro x stop recording windows#

Number of recent screen captures to store. This might be a consideration if you are taking screen shots of a program that contains personal information, such as bank statements, and you are sharing the screen shots with someone else. If you don’t want to capture the screen shots along with the click information, select No. If you don’t want to be prompted to save a file after recording, click the Browse button to set a default output file name.Įnable screen capture. You can change the following settings for Problem Steps Recorder: Step 4: User Comment: “This is where it breaks”Ĭlick the help down arrow, and then click Settings. Step 3: User left click in “Pages – Engineering – Internet Explorer”

Step 2: User mouse wheel down in “Pages – Engineering – Internet Explorer” Step 1: User left click in “Sites – Internet Explorer” Recorded Steps: 4, Missed Steps: 3, Other Errors: 0 In addition to the screenshots, at the bottom of the report file the PSR generates you’ll find a copy & pastable (plain text) output of the events, like the following: Opening the documentation will present the help desk, admin, or family tech guy with a step-by-step walkthrough of what the user did, complete with screenshots and any comments made by the user.Ĭlick here for a sample of what the recorded output looks like: You will need to use Internet Explorer to view the MHT file.

#Snapz pro x stop recording zip file#

A zip file is created and saved to that location. Once they stop recording, a Save As window appears letting them browse to the location they want to save the documentation. Once they are done, they click the Stop Record button. At any point during this process, they can press the Add Comment button to highlight a problem area and add comments. They would then begin going through the steps that took them towards their question or problem. To begin creating their documentation, the user would press the Start Record button. This feature enables the collection of the actions performed by a user while encountering a crash or running through the things they are trying to do, so that we as Consultants, Developers, Support Technicians & Admins can figure out what exactly is going south.

#Snapz pro x stop recording windows#

Unfortunately, there is no equivalent Microsoft provided program available for Windows Vista, Windows XP, or other Microsoft operating systems prior to Windows 7. Problem Steps Recorder (PSR.exe), is shipping on all builds of Windows 7, Windows 8, Windows 8.1, Windows 8.1.1, Windows Server 2008 R2, Windows Server 2012 & Windows Server 2012 R2.

I’m re-introducing the Windows PSR (Problems Steps Recorder) as one of those cool tools we come across, get distracted, forget about, and then come back to as “wow that’s hot”.